What happens if I crash a rental scooter in Chiang Mai?
Free Scratch Insurance on All Scooters
If you crash or damage a rental scooter in Chiang Mai, you will typically be responsible for the cost of repairs. Most rental shops take a refundable deposit when you rent, and any damage will be deducted from that deposit. However, the exact process depends on the shop you rent from, the type of damage, and whether you have insurance.
At Scooter Hub, we take a fair and honest approach. We do not fine customers for small scratches or minor nicks. We understand that these things happen when riding in Chiang Mai, whether it is navigating narrow sois, parking in tight spaces, or just the everyday realities of life on two wheels. We consider this normal wear and tear, not a reason to penalise our customers.
If the damage is more serious, we use the official Honda parts catalogue to determine the exact cost of replacement parts. We do not add any markup. Our goal is simply to repair the bike to its original condition and get you back on the road.
If you fall off the bike, bump into something, or otherwise damage the scooter, you are expected to cover the cost of repairs. For example, if a mirror is broken, you will need to pay for a replacement. If plastic fairings are damaged, they will need to be replaced. Scooter Hub doesn't worry about small scratches and nicks, so neither should you. We offer free scratch insurance with all our scooters.
The good news is that parts in Thailand are inexpensive. We aim to be fully transparent with pricing - we do not make any profit from parts or labor. When a part needs replacing, we use the official Honda Parts Catalogue for pricing, which you can also check yourself.
Honda Parts Electronic Catalogue: https://pec.thaihonda.co.th
For example, a recent customer returned a bike with a missing exhaust shield after a minor accident. The official Honda catalogue listed the part at 197 THB (approx $6) plus tax. We charged that amount, along with a small 100 THB (approx $3) labor fee.
We believe in clear, upfront pricing for all repairs. Minor scratches are covered under our free scratch insurance, and for more significant damage, we rely on the official Honda parts catalogue from Honda's own website.
There are no hidden fees, no padded repair costs, and no tricks.
We don't look to make a profit from damage. Our goal is simply to treat our customers fairly, honestly, and transparently.
At Scooter Hub, we don't worry too much about small scratches and nicks. These things can happen when riding a motorcycle. We are not one of those predatory companies that try to profit from minor damage, and we never nickel and dime our customers.Scooter Hub includes free scratch insurance with all rentals. When choosing a scooter rental company in Chiang Mai, you should make sure they do not charge for minor cosmetic damage.
If your accident involves another vehicle, the situation can be more complex.
First, it is important to stay calm and polite - especially with the police, who will usually be called to assist. The police will determine who is at fault.
If the accident is your fault, you will be expected to pay for the damages. If it is not your fault, the other party is responsible for compensating the damage.
Most cars in Thailand are insured, so you should:
- Record the vehicle registration
- Take names and phone numbers
- Follow standard procedures, just as you would in your home country
The most important thing is to cooperate with the police and remain respectful.
All vehicles in Thailand are covered by what is called Por Ror Bor, a type of government health insurance. This insurance covers riders, passengers, and third parties, including tourists. If you are injured, this insurance will cover medical bills up to a certain amount (30,000-80,000 THB).
Please note that this insurance is provided by the Thai government, not by Scooter Hub.
When renting a scooter in Thailand, you should always check for a valid Por Ror Bor sticker. If the bike does not have one, you should not rent it.
We recently had a customer involved in a serious accident, with repair costs close to 20,000 THB. Because he stayed calm, cooperated fully, and was polite, the police determined that the taxi driver was at fault. The taxi company's insurance covered nearly all of the damage, and the customer did not have to pay anything extra.
If you have an accident while riding a rental scooter in Chiang Mai, here is a simple step-by-step guide to follow.
Step 1 – Stay calm.
The most important thing is to stay calm and composed. Panic will not help the situation.
Step 2 – Check for injuries.
Check yourself and any passengers for injuries. If anyone is hurt, call for medical help immediately.
Step 3 – Call the police.
If the accident involves another vehicle, call the police. They will come to the scene, assess the situation, and determine who is at fault.
Step 4 – Exchange information.
Record the other vehicle's registration number. Take names and phone numbers of any witnesses. If possible, take photos of the scene and the damage.
Step 5 – Contact your rental shop.
Call your rental shop as soon as possible. They can advise you on what to do next and may be able to help with translation or guidance.
Step 6 – Cooperate and be polite.
Cooperate fully with the police and any other parties involved. Being polite and respectful can make a big difference to the outcome.
Remember, accidents happen. The key is to handle the situation calmly and follow the correct procedures.
Ready to explore Chiang Mai? We would love to help you get started. Visit our homepage to learn more about our scooters, or get in touch to book your ride today.
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